Grievances Policy

At Astrologer Ayush Rudhra Ji, we are committed to providing high-quality astrology services that meet your expectations. However, we understand that there may be instances when our services or interactions with clients may not meet the anticipated standards. In such cases, we are dedicated to addressing grievances and ensuring that your concerns are resolved promptly and fairly.

1. Purpose of the Grievances Policy

This policy has been established to provide a transparent and systematic approach for handling complaints or grievances regarding our services. It ensures that all concerns are taken seriously and that every client receives a fair and timely resolution to their issues.

2. Types of Grievances

Our grievances policy covers a wide range of issues, including but not limited to:

  • Disatisfaction with astrology consultations or readings.
  • Issues with the booking process or service delivery.
  • Problems with payment or billing issues.
  • Inappropriate or unprofessional conduct during consultations.
  • Miscommunication or misunderstanding of services rendered.

3. Grievance Redressal Process

In the event that you wish to file a grievance, please follow the steps outlined below:

  1. Step 1: Contact Us
    To begin the grievance process, kindly reach out to us via the following methods:
    • Email: [Insert Email]
    • Phone: [Insert Phone Number]
    • Mailing Address: [Insert Address]
    Provide clear details about the nature of your grievance and include any relevant documentation or evidence, such as booking confirmations, emails, or screenshots.
  2. Step 2: Acknowledgment of Receipt
    Upon receiving your grievance, we will acknowledge your complaint within 2 business days. You will be provided with a reference number and the name of the representative handling your grievance.
  3. Step 3: Investigation
    Our team will thoroughly investigate the details of your complaint. We may contact you for further clarification or additional information. We aim to complete this process within 7 business days from the date of receipt of the grievance.
  4. Step 4: Resolution
    Once the investigation is completed, we will provide you with a resolution. If your grievance is valid, we will take the necessary steps to rectify the issue, which may include offering a replacement service, refund, or other appropriate actions.
  5. Step 5: Final Response
    After the resolution is provided, we will issue a final response within 10 business days. If you are satisfied with the outcome, the grievance process will be considered closed. If you are not satisfied, you can escalate the matter as detailed in the next section.

4. Escalation of Grievances

If you are not satisfied with the resolution provided or the way your grievance was handled, you may escalate the matter by:

  • Requesting a second review of your complaint by a senior team member.
  • Submitting the grievance to an independent arbitration or mediation body if necessary.

We are committed to resolving all grievances in a fair and impartial manner and strive to maintain the highest level of customer satisfaction.

5. Confidentiality

All grievances and the associated details will be treated with the utmost confidentiality. We respect your privacy and ensure that your complaint is handled in a professional and secure manner. Personal information will only be shared with necessary personnel who are directly involved in the resolution process.

6. Commitment to Improvement

Astrologer Ayush Rudhra Ji is committed to continuously improving the quality of our services. Any valid grievance will be reviewed to identify areas of improvement, and necessary actions will be taken to prevent similar issues from occurring in the future.

7. Contact Us

If you have any questions about our grievances process or wish to file a grievance, please contact us using the following details:

Astrologer Ayush Rudhra Ji
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Address]

By using our services, you acknowledge that you have read and understood this Grievances Policy and agree to follow the outlined steps in case of any grievances.